28_4_2008 WRRG to Customer Services

28_4_2008 WRRG to Customer Services
We cannot accept your contention or advice allegedly given to you by the Local Government Office (LGO) that the complaints are debarred from consideration because of a "12 month" rule which does not even feature in your own Customer Services Charter dated 1st April 2003.
Our case for the proper investigation of Complaints 1 - 7 rests on the following factors:
1. We can only be guided by the policies you publish in your Charter for us to followe - there is no mention of complaints having any time-bar
2. A synopsis of these complaints is attached as Annex A (2004) Annex B (2005) and Annex C (2006)
We now expect you to evaluate the evidence we have provided and investigate these complaints as laid down in your Customer Services Charter dated 1st April 2003