13_6_2008 Quality Manager to WRRG

13_6_2008 Quality Manager to WRRG
I sincerely apologise for my delays in answering your complaint.
If you are unhappy with the outcome and/or way wehave investigated or responded to your complaints you have the optionof referring your comments to the Local Government Ombudsman.
During my investigations I have noticed that your correspondence is often lengthy repetitive and contains defamatory allegations about the Council's Professional Officers, which are you personal opinions.
Therefore, because ofthe reasons I describe above as Appendix 3 I enclose a copy of the minutes from the Council's Executive meeting of 9th October 2007. This details the Council's decision to adopt 2 new policies, the "Unreasonable Persistent Complainants" and "Unreasonable Complainants Behaviour". I urge you to read this carefully and contact me if you would like to discuss it. (Attachments with this letter is a copy of the letter from Planning Manager to WRRG dated 17th May 2004 and a copy of the Guidance Notes on "unreadonable persistent complainants" and "unreasonable complainant behaviour" inacted in February 2007)