26_6_2008 WRRG to Complaints Officer

26_6_2008 WRRG to Complaints Officer
On the 21st January 2008 WRRG wrote a personal letter to Mr Greenslade.
On the 24th January 2008 you received a carbon copy of our letter to Mr Greenslade and you wrote to WRRG to say our comments had been passed to Head of Planning and Development who would respond by the 7th February 2008.
On the 30th January 2008 you wrote again to WRRG stating "your letter as passed to me as it expressed dissatisfaction of services provided by NDDC, I have asked the Head of Planning and Development to investigate and respond to you.
On the 14th May 2008 having had no response from the Head of Planning and Development we made a formal complaint to you.
Having waited for a further month, you have now sent us a further copy of the Planning Manager's reply under cover of an undated compliment slip (hand written) posted on the 17th June). We note with alarm that this letter has now become "a response to your complaint and therefore we will not be investigating further your letter of the 14th June 2008".
We now require you to take action yourself to re-investigate this matter and report back to us in accordance with the timescale laid down in the Council's Complaints Procedure.